Promotion on now! Reduced annual package prices See pricing
Back to home

Terms of Service

These Terms of Service (hereinafter: the Terms) govern the rights and obligations relating to the use of the website www.bookadria.com and the BookAdria platform, including its subdomains (administration, the public booking storefront and the embeddable widget; hereinafter jointly: the Platform), operated by programiraj.hr, obrt za računalno programiranje, vl. Marko Hruška, Ulica Ivana Mažuranića 23, Belica, VAT/ID No. (OIB): 83795940054 (hereinafter: programiraj.hr).

By accessing and using the Platform you confirm that you are familiar with these Terms and accept them in full. The Privacy Policy and the Cookie Policy form an integral part of these Terms.

1. Definitions

  • Organiser — a business entity (subscriber) that uses the Platform to manage its tours, activities, departures and bookings.
  • Guest — an end user (visitor of the public storefront or widget) who books a tour or activity with an Organiser.
  • Service — the BookAdria software solution (SaaS), available over the internet on an annual subscription basis.

2. Description of the Service

BookAdria is a software solution for organisers of tours and activities used to manage bookings, departures, guest registrations, payment records and communication with guests (email and SMS notifications). The scope of functionality depends on the chosen subscription package; package contents and prices are published at www.bookadria.com.

SMS notifications are charged from the Organiser's SMS balance according to the applicable price list. Website creation is a separate service offered on the "Website creation" page.

3. Registration and user account

An Organiser's account is opened on the basis of an application via the "Get started" form and approval by programiraj.hr. The Organiser warrants that the data provided in the application (company/sole-trader data, OIB, contact details) are accurate and complete and that they will be kept up to date. The Organiser must keep the access credentials (email and password) confidential; actions taken through the accounts of the Organiser and its employees are deemed to be actions of the Organiser. The Organiser will notify programiraj.hr without delay of any suspected misuse of an account.

4. Subscription, prices and payment

  • The subscription is agreed for a period of 12 months. Prices are stated in euros (EUR). programiraj.hr is not registered for VAT, so prices do not include VAT.
  • Payment is made by bank transfer (payment slip) according to an offer containing the payment details. The service, top-up or upgrade is activated upon recording of the payment.
  • Money-back guarantee: a new subscriber may, within 14 days of account activation, request termination and a full refund of the annual subscription paid, by written notice (e-mail); a one-off SMS balance top-up is refunded less the amount used. The refund is paid to the account from which the payment was received, no later than 14 days after receipt of the request.
  • Before the subscription period ends, programiraj.hr provides a renewal offer. If the subscription is not renewed, programiraj.hr may, after expiry, restrict access to the Platform until outstanding obligations are settled; the Organiser's data are not automatically deleted by this (see clause 11).
  • Package changes and add-on units (additional tours/accounts) are charged according to the applicable price list.

5. Organiser — Guest relationship

programiraj.hr is solely a technical service (software) provider. programiraj.hr is not a tour operator, travel agency, intermediary or a contracting party in the relationship between the Organiser and the Guest. The contract for a tour/activity is concluded directly between the Organiser and the Guest; the Guest pays for the tour directly to the Organiser (as a rule on site — the Platform does not process online payment of bookings). The Organiser is solely responsible for the accuracy and lawfulness of its offer, the performance of tours, guest safety, compliance with legal obligations (including tourism, tax and consumer regulations) and for handling Guests' complaints.

6. Processing of guests' personal data (data processing agreement — Art. 28 GDPR)

With regard to Guests' personal data entered or collected by the Organiser via the Platform, the Organiser is the controller and programiraj.hr is the processor. By accepting these Terms, a data processing agreement is concluded with the following essential elements:

  • Subject matter and duration: processing of Guests' data for the purpose of providing the Service, for the duration of the subscription relationship.
  • Nature and purpose of processing: storage, display and transmission of data for managing bookings and sending notifications (confirmation, reminder, cancellation, review request, verification code).
  • Types of data: name and surname, email, phone number, communication language, booking and payment data, notes, reviews. Categories of data subjects: the Organiser's guests.
  • Processor's obligations: programiraj.hr processes data only on the Organiser's documented instructions (use of the Platform is deemed an instruction); ensures the confidentiality of persons authorised to process data; applies the technical and organisational measures under Art. 32 GDPR (see the Privacy Policy); assists the Organiser in fulfilling data-subject requests and obligations under Arts. 32–36 GDPR; notifies the Organiser of any personal-data breach without undue delay; upon the end of the services, deletes or returns the data (clause 11); makes available to the Organiser the information needed to demonstrate compliance.
  • Sub-processors: the Organiser gives a general authorisation to engage the sub-processors listed in the Privacy Policy (hosting/email infrastructure, SMS providers). programiraj.hr will inform the Organiser of intended changes to sub-processors, and the Organiser has the right to object.
  • Organiser's obligations: the Organiser warrants that it has a valid legal basis for processing Guests' data and that it provides Guests with all required information about the processing.

7. Prohibited use

It is prohibited to use the Platform for unlawful purposes, to enter unlawful content or content infringing third-party rights, to send unsolicited messages (spam), to circumvent security mechanisms, to disrupt the system, to access others' data without authorisation, to reverse-engineer or to resell the Service without written permission. In the event of a breach, programiraj.hr may, upon notice, temporarily restrict or suspend access to the Platform until the breach is remedied, and in more serious cases terminate the relationship without any refund of the unused portion of the subscription.

8. Intellectual property

The Platform, its source code, design, logos and content created by programiraj.hr are protected by copyright and other intellectual-property rights and are owned by programiraj.hr. Content entered by the Organiser (descriptions, photographs, prices, etc.) remains the property of the Organiser, who grants programiraj.hr a non-exclusive licence to store and display it solely for the purpose of providing the Service. The Organiser warrants that it holds the necessary rights to the content it enters.

9. Availability and maintenance

programiraj.hr makes reasonable efforts to keep the Service continuously available but does not guarantee uninterrupted or error-free operation. Planned maintenance is announced in advance where reasonably possible. programiraj.hr takes reasonable data-protection measures, including backups. programiraj.hr is not liable for unavailability caused by circumstances beyond its reasonable control (force majeure, third-party infrastructure outages, etc.).

10. Liability

The Platform is used at the user's own risk. To the maximum extent permitted by law, programiraj.hr is not liable for indirect or consequential damage (including lost profit and loss of data occurring contrary to clause 9), and programiraj.hr's total liability on any basis is limited to the amount of the annual subscription paid by the Organiser for the period in which the damaging event occurred. These limitations do not apply to damage caused intentionally or by gross negligence.

11. Duration and termination

The relationship lasts until the end of the paid subscription period. The Organiser may stop using the Service at any time; amounts already paid are not refunded, except under the money-back guarantee in section 4 or unless expressly agreed otherwise. After the relationship ends, the Organiser may within 30 days request an export of its data in a structured format; after that period programiraj.hr deletes or anonymises the data, except for data it is required to retain under the law (e.g. accounting).

12. Links to third-party websites

The Platform may contain links to third-party websites (e.g. maps, social networks, the Organiser's websites). programiraj.hr does not control those websites and is not responsible for their content, accuracy or availability.

13. Changes to the Terms

programiraj.hr reserves the right to amend these Terms. Amendments take effect on the day of publication on the website, and subscribers will be notified of material changes by email or by a message in the administration a reasonable time before they take effect. Continued use of the Platform after the amendments take effect is deemed acceptance of the amended Terms.

14. Governing law, complaints and disputes

These Terms are governed by the law of the Republic of Croatia. Complaints may be submitted in writing to info@bookadria.com; we will reply in writing to a received complaint within 15 days of receipt. The parties will seek to resolve disputes amicably; failing that, the court with subject-matter jurisdiction at the seat of programiraj.hr shall have jurisdiction.

Last updated: 10 July 2026.